Terms of use

www.e-epipla.com is an online store selling products (furniture, professional and household equipment, etc.) via the internet, which belongs to the company AVANT GARDE DESIGN S.A. with headquarters in Acharnai, 76 Karamanli Ave., 13678, with VAT number 997670043, TAX OFFICE OF ATHENS. The visitor/user of the website is invited to read these terms of use carefully and to visit/use the page www.e-epipla.com only if he/she fully accepts them. By entering this website, the visitor/user is presumed to have taken note of the terms of use, accepts these terms and waives any claim that may arise from his/her visit to www.e-epipla.com.

Minors are prohibited from using the website and its content, which according to the Law are exclusively addressed to adults. Users of the website who are minors are allowed to access the website services only with the consent of their parents or guardians, otherwise, the company bears no responsibility.

www.e-epipla.com may modify these terms of use at any time. Visitors/users are responsible for periodically checking whether there have been any modifications to these terms of use. The use of www.e-epipla.com after the aforementioned modification is considered acceptance of the terms of use, as modified.

www.e-epipla.com reserves the right to add, modify and/or remove at any time any element and/or information included therein as well as to temporarily or permanently discontinue part or all of its services without any notice at its absolute discretion. Users and visitors to the page must be aware of and accept the terms and conditions set out here and the relevant legislation.

All content of www.e-epipla.com, including images, graphics, photographs, drawings, texts, the services provided and in general all files of this website, except for the expressly mentioned exceptions (copyrights of third parties, partners and entities), constitute intellectual property, registered trademarks and service marks of www.e-epipla.com and the company AVANT GARDE DESIGN S.A. and are protected by the relevant provisions of Greek law, European law and international conventions and treaties. The other products or services mentioned in the electronic pages of this website and bearing trademarks of the respective organizations, companies, partners of entities, associations, constitute their own intellectual property and therefore these entities bear the relevant responsibility.

Therefore, it is prohibited, without the written permission of the company, to use in any way part or all of the content on this website.

Limitation of Liability:

The entry to the website & the use of the electronic services of AVANT GARDE DESIGN S.A. is done at the responsibility of the Customer/User & in no case does the Company have any liability for direct, incidental or indirect damage resulting from the access, navigation or use of the website.

The company is not responsible - does not undertake - nor is it burdened, either directly or indirectly, during the navigation - the access - the use or the storage of any data material (Texts - Photos or Files etc.) with any type of expenses - costs (fees of either technicians, or experts, or lawyers or & other costs) which could arise.

The following are recorded, but not limited to: program malfunctions - any errors or omissions - transmission delays from the computer or network - virus - program error (bug) - human action or omission - computer systems (hardware) - computer programs (software)

The Company informs you that it makes every humanly possible effort so that the data & information on its website are clear - complete & accurate, without any express or implied guarantee & therefore without liability.

In no case does AVANT GARDE DESIGN S.A. assume liability, not even in the case of negligence, for any damage arising from the use of the information - the contents or the services of its website.

The Company shall not be deemed to be in breach of any of the Terms if the failure to fulfil its obligation is due to an event beyond its control, such as a significant weakness of a part of the electricity network, a significant failure of the Internet, a natural disaster, war, riot, epidemic, strikes or other organised labour actions, terrorism, or other events of a magnitude or type for which precautions are not generally taken in trade or industry.

At the same time, the visitor must be aware that he will be held liable if he causes in any way any kind of damage to the online store and will be required to compensate the company in accordance with applicable law. The case of ignorance of the law or reduced understanding of the present cannot be considered a legal argument and the visitor must be aware of this.

Regarding the (limited) personal data requested for the transaction, the company undertakes to handle them in accordance with the law. Regarding the account that one maintains, there is the possibility of its complete deletion upon one's own order or on the part of the company, or its termination without warning, in the event that a legal violation, bad intent, bad and fraudulent use or an offense against public morals is detected.

www.e-epipla.com is committed to trying to provide the maximum possible security to the visitor of the website. If, despite this, any type of damage is caused to the visitor by the content of the online store and in general by the use of the service - given the observance of legality and good faith on our part, the company bears absolutely no responsibility. It also reserves its right to change (interrupt, modify, suspend, etc.) in any way the services it provides without any prior notice. The online store www.e-epipla.com also points out that the above applies - regarding the disclaimer of any responsibility - also to the user's possible visit to other websites that may be led from the website.

In general, it is committed to protecting the user, except in cases of force majeure and malicious applications that may harm him, while taking all possible and necessary measures to avoid this possibility.

The company reserves all rights for any verbal errors or incorrect prices as well as incorrect photographs or colour deviations in relation to the online store www.e-epipla.com.

Illegal & Offensive Behaviors

The Visitor/Customer must comply with good morals & relevant legislation as well as the provisions of Greek & International law governing communications & refrain from any illegal & abusive use of the content & services of the Company's website.

Any damage to the website or the internet resulting from improper & unfair use of the Company's electronic services is the sole responsibility of the Visitor/Customer, and he must not publish or transmit any defamatory - abusive - threatening or & anything else illegal that could give rise to civil liability & a criminal offense.

The Company and those involved in the construction of its websites, although they control and inspect the website, disclaim liability for any damage or claim that could arise from defamation - impersonation - insult or blasphemy, etc.

Transaction security - Protection of personal data

When you visit www.e-epipla.com and in order to order, but also to ensure the possibility of contacting you so that we can inform you about new products in our online store, you may be asked to provide information that concerns you (name, email address, etc.). Any personal data that you provide anywhere on the pages and services of the website www.e-epipla.com is intended solely and exclusively for ensuring the operation of the respective service and may not be used by any third party, without complying with the provisions of Law 2472/97 on the protection of personal data processing, as it applies each time. The website operates in accordance with applicable legislation and securely stores your personal data. The personal data you provide is used exclusively by this website or its affiliated companies and business units, for the purpose of supporting, promoting and executing the transactional relationship. The Customer has, within the framework of the legislation on telecommunications privacy, the rights of information and objection provided for in articles 11 to 13 of Law 2472/1997.

www.e-epipla.com DOES NOT collect and DOES NOT store information about its customers regarding bank account numbers, credit cards and other information that could be used to cause financial damage to its customers.

Processing of your personal data in the context of the provision of services that we provide to you at "AVANT GARDE DESIGN S.A.", in accordance with the General Data Protection Regulation 2016/679 and the relevant Greek legislation.

1. What personal data do we process and where do we collect it from

Our Company processes (receives, maintains and uses) the following categories of personal data: Identity and contact details (name, surname, patronymic, maiden name, home address, telephone numbers, email address) of you or your relatives.

2. What is the purpose and legal basis for processing your personal data

The Company processes your personal data in a fair and lawful manner for clearly defined purposes listed below. Your personal data processed by the Company is limited to what is strictly necessary to achieve these purposes. The purposes for which our Company processes your personal data are:

• Communicating with you on matters relating to our transactions

• Issuing the required tax documents

• Informing you about the Company's news and new services we provide. The legal basis for the above purposes are:

- Compliance with the applicable tax legislation, which requires the collection of your information for the issuance of a legal document.

- The consent you provide in order to receive updates from the Company about services, offers, newsletters, etc.

- The safeguarding and protection of the legitimate interests, both yours and ours.

3. Who are the recipients of your personal data

The data we collect from you are processed exclusively within the Company for the sole purpose of providing the respective service. We also communicate - where required - your data to the competent tax authorities. Only after your order, your personal data may be transferred to third parties or to persons you indicate. The Company will not transfer your data to a third country or to an international organization except with your permission and after the conditions of the applicable legislation have been ensured.

4. How long are your personal data kept

Your personal data will be kept for the period specified for each of them in the applicable legislation and in the event of a claim for as long as is required for their irrevocable resolution.

5. What are your rights in relation to your personal data

You can at any time, upon your request to our Company, exercise the following rights:

• Right of access, i.e. to ask us what personal data we process, for what purposes we do so, whether we provide it to third parties and to whom, as well as other relevant information. You also have the right to receive a free copy of your personal data upon request.

• Right of rectification, i.e. to request the correction of inaccurate and the completion of incomplete data.

• Right to erasure of your personal data in the following cases: (i) when your personal data are no longer necessary in relation to the purposes for which they were collected, (ii) when you withdraw your consent on which the processing of your personal data was based and there is no other legal basis for the processing, (iii) when your personal data were processed without the existence of the necessary legal basis.

• Right to restrict the processing of your personal data in the following cases: (i) when the accuracy of your personal data is contested and until verification is carried out, (ii) when you oppose the deletion of personal data and request the restriction of their use instead of deletion, (iii) when the personal data are not needed for the purposes of processing, but are nevertheless necessary for you to establish, exercise or support legal claims, (iv) when you object to the processing and until verification is made that there are legitimate reasons that concern us and override the reasons for which you object to the processing.

• Right to portability, i.e. to send your data in an appropriate electronic medium and/or in paper form to you, or a person you indicate, or to another data controller.

• Right to withdraw the consent you have provided at any time for a matter related to the protection of personal data. To exercise your above rights, as well as for any communication regarding your personal data, please contact «AVANT GARDE DESIGN S.A.», L.Karamanli 76, Acharnes, Athens, with Mr. Constantinos Tourlentes at +30 210 2445127, email [email protected]. You also have the right to file a complaint at any time with the competent Personal Data Protection Authority (tel.: 2106475600, email: [email protected], web: http://www.dpa.gr), in case you consider that your personal data is affected in any way.

6. Security of your personal data

«AVANT GARDE DESIGN S.A.» has taken the appropriate technical and organizational measures to ensure the implementation of the legislation and the appropriate level of security of your personal data and has appropriately trained its staff through the Personal Data Protection Policies and Procedures. It also binds all its associates, who act on its behalf as Processors, with contracts governed by the existing legal framework.

Online Order Processing

All products in the online catalog are available for sale.

www.e-epipla.com cannot provide any guarantee for the availability of products, but guarantees the timely notification of end consumers about their unavailability. In the event that a product ordered by the customer is not available, then www.e-epipla.com will contact him via email and/or telephone, within a reasonable time from the placement of the order, in order to inform him of the likely time of its delivery. If the customer considers that the time period for receiving the product does not satisfy him, he may cancel the order for the product in question, while any other order may be executed normally.

PRODUCT RETURNS

Case 1: Product returns at the expense of www.e-epipla.com

The customer has the right to return the products purchased from this online store at the expense of AVANT GARDE DESIGN S.A., in the following cases:

1. If through the fault of www.e-epipla.com, incorrect products were sold (error in receiving the order, in pricing, in shipping, etc.). In this case, the customer may either not accept to receive the product from the beginning or request its return. The products that are returned must be in excellent condition, sealed, complete and without any damage. The product packaging must be the one that normally accompanies the product and be in excellent condition.

2. If through the fault of www.e-epipla.com, poor quality products were sold (defective). In this case, the customer may return the product. Furthermore, if the customer does not return the product at that time, a new product will not be sent to him and the customer will have to make a new order/purchase. The product must be returned in the condition in which it was delivered.

In the event that the customer is outside Athens, he must return the product in its original packaging, assuming the return cost, and upon receipt by our company and determination of our fault, the value of the shipping costs will be credited to the customer.

In both of the above cases, the maximum return period cannot exceed fourteen (14) calendar days from the date of receipt.

Case 2: Returns of products at the customer's expense

The customer reserves the right to return the products he purchased, free of charge and without the obligation to announce the reason for which he wishes to return the products, within fourteen (14) calendar days from the date of receipt. In this case, the customer will be charged with the direct cost of returning the products. Returns will only be accepted if the products that the customer wishes to return are in the exact same condition in which they were received, without damage from use.

In the event of a return of the products, the refund corresponding to the products ordered by the customer will be completed within 30 days from the date that www.e-epipla.com receives the returned products. The refund can also be made by crediting the customer's bank account, which he will notify www.e-epipla.com promptly and in writing.

Returns are NOT accepted for products specially manufactured or imported on behalf of the customer.

General

In any case of product return, the customer is obliged to deliver intact and in excellent condition all the documents that accompanied the product (e.g. DAT, Retail Invoice, marketing material or any other promotional material, etc.).

Payment Methods

www.e-epipla.com gives you the opportunity to pay for your purchases before delivery and can be done with one of the following payment methods:

• Payment in the Online Store www.e-epipla.com: By debit card, credit card up to 3 interest-free installments and payment via IRIS.

• Bank deposit to the company's account:

- PIRAEUS            GR8201721490005149063095399
- ALPHA               GR4901405030503002002004924
- EUROBANK       GR9102602730000920201436118
- ETHNIKI             GR4401101000000010047224505

• Payment at the Store (76 Karamanli Ave., Acharnes): By selecting ''Payment at the store'', you have the option to pay for your order in cash, by card (debit/credit) or via IRIS. For credit cards, there is the option for up to 3 interest-free installments. Payment is made upon confirmation of the order.

Shipping Methods

1) Pick up from our store

2) Delivery within Athens by own means

- FREE for orders over €200
- Charged €9 for orders under €200.

3) Delivery outside Athens:

For shipments outside Athens, delivery is made to a shipping company of the customer's choice with the shipping costs being charged. Our company is not involved in agreements between customers and shipping companies.

The transportation of goods by a shipping company is done at the customer's instruction and responsibility.

*** Please check the condition of the goods upon receipt in the presence of the carrier and where this is not possible, sign "with reservation", noting any comments you may have on both the original document and the copy (e.g. torn packaging, etc.).

In the event of a problem during delivery by our company's employees, please contact us before they are removed.

Revisions - Applicable Law

The Company may change the Terms of Use & Transactions or the legal information at any time & for any reason without being obliged to provide any prior information or warning, provided that any changes are in accordance with applicable legislation and standards. The Visitor/Customer must check for any changes, use & navigation automatically assumes acceptance of the Terms & Legal Information as they apply each time, otherwise he must refrain from use & navigation.

The Company shall not be deemed to be in breach of any of the Terms if the failure to perform its obligation is due to an event beyond its control, such as a significant weakness of a part of the electricity grid, a significant failure of the Internet, a natural disaster, war, riot, epidemic, strikes or other organized labor actions, terrorism, or other events of a magnitude or type for which precautions are not generally taken in commerce or industry.

These Terms of Use - Cooperation may also incorporate any other relevant cooperation-commercial transaction agreement, as well as Annexes that the Company may wish.

The Company reserves the right to verify the user/visitor's compliance with the terms and conditions governing the use of the website and its associated applications.

If any term or provision of this Agreement is found by any court to be contrary to law or unenforceable and therefore invalid, it shall automatically cease to be valid, without however affecting the validity and force of the remaining provisions of this Agreement, which shall not be affected by this fact.

This Agreement and the relations between the contracting parties thereunder shall be governed by Greek and European law and any disputes arising therefrom, which cannot be resolved amicably, shall fall under the jurisdiction of the Courts of Athens.